Kelleys Island State Park Vacations from $304

Front desk staff needs to be more aware and respectful of customers time. They were more busy gossiping and talking amongst each other instead of answering phone calls or assisting customers in person. I found it unprofessional. Room above me had toilet running all night long so I couldn't sleep. And hallways smelled of cigarettes and marijuana. Elevator didnt have pleasant smell either. Breakfast was inconvenient because there were NO SPOONS and there wasnt enough milk or orange juice or much of anything FOR all the guests.

Noisy elevator but comfortable and clean

Front desk staff was inattentive. 4 people standing around, and had to wait 10 minutes to check in. Was told restaurant and bar were closed permanently. Breakfast was not up to par versus other cheaper hotels. No cash drawer at front desk.

Great hotel! When we got to our room I noticed the foundation of the toilet was leaking. We to front desk and they immediately took care of us. They changed our room and even gave a a little upgrade. I enjoyed my stay overall.

The staff was great! Friendly and informative. My room was clean, comfortable and affordable. I will stay there again when back in Cleveland.